Accessibility

Our target

We aim to meet the Web Content Accessibility Guidelines 2.2 at Level AA across this site, including the quote forms, the claim form and the client portal.

What is built in

• Every page works with the keyboard alone, with a visible focus outline that meets the contrast requirement
• A skip link jumps past the navigation to the main content
• Text contrast meets or exceeds 4.5:1 against its background, in both the light and dark themes
• Text resizes to 200 per cent without content being cut off or overlapping
• Headings are properly nested, so screen reader users can navigate by structure
• Every form field has a visible label and errors are announced, listed at the top of the form and linked to the field they belong to
• Images that carry meaning have text alternatives; decorative images are hidden from assistive technology
• Animation and transitions are reduced automatically when your system asks for reduced motion
• The site does not rely on colour alone to convey anything
• Nothing flashes more than three times a second

What we know is imperfect

Being honest about this is more useful than claiming full conformance:

• Some documents issued by carriers are PDFs we did not produce, and not all of them are properly tagged. Ask us and we will supply the content in an accessible format.
• The live chat widget is supplied by a third party and we do not control its markup.
• Where automatic translation is used, the quality of the translated text is not something we can guarantee.

If something blocks you

Tell us and we will give you another way to do it — by phone, by email, or on paper if that suits you better. Nothing on this site is the only route to a product or a service.

Email info@equitableinsuranceservices.com or call +1 205 506 0036. Please tell us the page, what you were trying to do and what happened. We acknowledge accessibility reports within two business days.

Assessment

This site is assessed through a combination of automated testing and manual keyboard and screen reader checks. Automated testing catches a minority of accessibility problems, so we do not treat a clean automated report as evidence of conformance.